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Check-in counters open daily between am – am and each flight will be closed 30 minutes before the scheduled departure time. Also, if you want credit for frequent flyer miles, you should present your Royal Orchid Plus card. Answer International law prohibits the placing of magnetised, inflammable, corrosive, radioactive, oxidising, or explosive articles; pressurised gasses, toxic substances, oxygen cylinders, paint, mercury, munitions, and fireworks in checked or unchecked (carry-on) luggage.All gates close 10 minutes before the scheduled departure time. In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft.Pieces exceeding these dimensions must be checked in at the Check-in counter prior to departure. Answer THAI's Special Unit Officers are stationed at various points around the Departure Hall to aid passengers needing special assistance. THAI also provides escorts to the airplane for passengers in need of assistance such as, Unaccompanied Minors, young passengers, medical cases.More details can be found in TRAVEL INFORMATION Answer You can change your domestic flight (TG operated flight only) online up until 6 hours before departure.Then continue, the systems will immediate process to check-in for you.Additionally, Internet check-in supports multiple passenger check-in including infants from the same and different booking reference, travelling on the same flight.Please be aware that during morning and afternoon rush hours, it can often take two hours to reach the airport from a riverside hotel. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country.

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- For a group check- in passengers, a home print boarding pass can be sent to each passenger individually through your e-mail.- For all international flights, passengers must provide the necessary regulatory information and answer the security questions required by the destination country Answer Internet Check-in cannot allow to the passenger who specifies their requirements such as special assistance at the airport; wheelchairs, medical attention, children travelling alone, including passenger travels with sport equipment, passenger travels with pets and passenger travels with overweight/size baggage.

CUSS or Common Use Self Service Check-in and Internet Check-in are also available for domestic travel. Dedicated bag drop counters for CUSS and Internet Check-in are provided at Row C. Requests must be made at least 48 hours before departure. Infant passengers are entitled to a baby bassinet on international sectors with the condition their weight is not over 10 kg, height over 67 cm and age less than six months old. Parents can use their own baby car seat provided it has been certified by the government of manufacturer's country and provided the infant is flying on a child's fare ticket. However, there are diaper changing boards in the toilets (except B737-400 and TG2000 – 2999 flight number) Answer The luggage allowance for Royal First Class is 50 kg (110 pounds); for Royal Silk Class: 40 kg (88 pounds); and for Premium Economy and Economy Class passengers: 30 kg (66 pounds).

Answer THAI no longer requires that you reconfirm your flight but please contact THAI to cancel your reservation if your travel plans change. If your journey includes a portion on another airline you may have to reconfirm onward journeys at least 72 hours before departure. You cannot request specific brands of baby meals or powder milk. Royal Orchid Plus Gold Card Members are entitled to check an additional 20 kg (44 lbs.).

Moreover, our Royal Orchid Spa at concourse D, Level 3 which has neck-shoulder and foot massage primarily caters to Royal First and Royal Silk class passengers. Please contact the local THAI city office to make reservations and request a special assistance & handling form for unaccompanied minors.

Particular for Royal First class passenger, THAI provides with a full range of treatments, including our highlight three Spa Suites with Jacuzzi and tropical rainfall where passengers can relax in a tranquil atmosphere. More details can be found in TRAVEL GUIDE in Answer THAI serves special child and infant meals.